Frequently Asked Questions - Help
Do I need to see a Doctor to order a test?
Our services do not require you to see a physician before you are tested, however
we do suggest following up with a treatment plan with your physician with
your test results. We do not diagnose, treat, or advise. We are here to empower
you; enabling you to take control of your own health.
If you have very obvious symptoms of an STD or a serious health concern, you
should see your physician immediately. If you have had an unprotected sexual
exposure and you want to make sure that you have not contracted any type of
sexually transmitted diseases, you may at your convenience order testing either
online or via telephone where our Professional Medical Team will gladly assist
you.
Will you send my results to my insurance company?
Due to the confidential nature of our services, we do not bill or process
any insurance information. If you wish to submit the charges to your insurance
company you may, however, keep in mind those most insurance companies will
not cover these services. We do not provide any coding for insurance companies.
How do I know which test is right for me?
If you
have researched your symptoms, or your medical history, you may have an idea
of which test is right for you. However, sometimes information can be confusing
or you’re just not sure. We suggest you call to speak to
one of our medical professionals for assistance in choosing your tests at 877-261-5787.
To browse our Lab Tests, click here. To browse our Articles, click here.
Click here to find a local
lab location near you.
Why do I need to submit my personal information?
Private Lab Testing will not sell or share any of your personal information.
We have taken great precautions in making our site secure, however to process
your credit card, we do need your personal information.
How do you protect my privacy?
We take your right to privacy very seriously. You must give us written permission
before we can release any of your records (in the instance of releasing your
results to a physician) or if required by law to release results to a state
health department (some communicable diseases must
be reported to the state department of health). Only Private Lab Testing's
Medical Director and the Professional Medical Team will see your results. Anytime
you enter personal information on Privatelabtesting.com, you are on a secure
page. Your information will not leave our offices.
Can anyone else see my test results?
No one except
for Private Lab Testing will have access to your results unless "you" specify
otherwise. We must have a release of medical information document signed by
you to send your results to a physician. Your information will not be released
unless you provide us with this signed document. This is to protect Your privacy.
How do I check on the status of my test results?
Once we have
your signed consents for testing and the results are in, you will have access
to your results after you log in, or you may call our Professional Medical
Team at 877-261-5787 for verbal results.
For our clients convenience we are open Monday through Friday until midnight
Eastern Standard Time.
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